Welcome to Samkritatoys.com(hereinafter referred to as “Website”, “Site”, “We”, “Us”, “Our”), owned and operated by Anukrita Enterprises. The website is offered to you conditioned on your acceptance without modification of the terms, conditions and notices contained herein (the “Cancellation and Refund Terms”).

CANCELLATION:

You can cancel your orders by writing to us on our Email ID – [email protected] or please call us on 09035433860 (Monday to Friday, 10AM to 7PM & Saturday 10AM to 4PM)and we will help you in cancelling the order.

If the Buyer wishes to cancel the order, then it will have to do so at least 2 days before the exact date of delivery and if the Buyer fails to do so then the order will not be cancelled.

How will I receive the refund for my cancelled order?

For prepaid orders, money will be returned to the bank account/credit/debit card or where the payment was made within 7 business working days. We will be able to credit to the original method of payment,we cannot refund to another alternative card.

RETURN:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We offer refund / replacement only in following cases:

  1. Wrong product delivered
  2. Expired product delivered
  3. Damaged product delivered – Physical damage/ tampered product or packaging.
  4. Missing product

Step 1 – Raise a request within 7 days from the date of delivery through Email –
[email protected]  or on Whatsapp at 09035433860 with the pictures of the issue
you are facing and your order ID.

Step 2 – Allow us 48 working hours to review your request.

Step 3 – On reviewing your request, we will send our courier partner to collect the product delivered to you.

Step 4 – After your product(s) is received, we will verify it and initiate the replacement or refund accordingly. This process will take 3-4 days time

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

CONTACT US:

In case you have any problems then you can write to us at [email protected] with the subject: Refund and Order Number. We will hear your problem and if the problem is genuine we will look into the matter and see what amounts can be refunded.